Case Studies

Case Studies

SOLVATiO® Self Service: intuitiv bedienbares, leistungsfähiges Tool in der Online Selfcare Strategie der Swisscom AG

Die Swisscom AG will durch Einführung von Self Service im Kundensupport Kosten reduzieren und dabei die bestehende hohe Supportqualität erhalten.

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SOLVATiO® Smart Analytics Helps Transform Sunrise‘s Customer Service

Due to a lack of transparency about important business KPIs it was difficult to efficiently manage customer support.

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SOLVATiO® self-service troubleshooting drives SUNRISE‘s omni-channel and E2E digitalization effort

Sunrise identified that many customers would appreciate to have advanced testing capabilities to check the proper functioning of their wireline

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