"By establishing the self-diagnosis as the very first step of the
support process, we successfully built the foundations of our digital service assurance strategy. In a context where customers demand the best QoE for triple-play services, the solution ensures a flawless and compelling experience to an ever growing number of users that are reaching Sunrise on the web. We look forward to our continued partnership with iisy to achieve the next stage of our digital journey."
Carlo Rossi, Senior Project Manager ITBPPM, Sunrise Communications AG
"The new SOLVATiO® Reporting is a big step forward for our organization. We have gained a deeper insight into the different use cases and root causes of the technical support and can define appropriate actions to improve efficiency and customer satisfaction. Based on the current deployment we are looking forward to collaborate with iisy to further drive mission critical Key Performance Indicators and reshape our organization."
David Rivière, Manager Contact Center Services – Operations
Canadian national telecommunications company
Swiss telecommunications provider
Leading cable operator in Germany
Largest provider of cable broadband services in Belgium
Major telecommunications provider in Switzerland
One of the world’s leading integrated telecommunications companies
Switzerland’s largest cable network company
Major Austrian mobile network operator
Telecommunication provider in the United Kingdom
Who we are
Already on the market for 20 years, iisy AG – originally founded as a spin-off of the University of Würzburg – has established itself as a leading solutions provider in the field of diagnostic automation and smart decision support for efficient problem resolution in technical environments.
We enable our clients to create added value through innovation by helping them take the right decisions in complex situations. Smart Data instead of Big Data is our way to help our clients re-focus on the essentials – innovative, automated and sustainable.
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